3. The Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item.
* Approval: If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal).
* Timeline: You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-10 business days).
4. Shipping Costs
* Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
* Exceptions: If the return is a result of our error (you received an incorrect or defective item), Seeshop will cover the return shipping costs.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email us at [support@seeshop.com] to initiate the exchange.
6. Damaged or Wrong Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.